SHIPPING, RETURNS & EXCHANGES

We do not offer shipping outside of the United States at this time. We offer free shipping on domestic orders over $100 dollars and free returns. 

CLICK TO DOWNLOAD A NEW RETURN / EXCHANGE SLIP
ONLINE RETURNS & EXCHANGES

You can return both online orders and offline purchases online. Returns and exchanges will need to be mailed back within 30 days of the original purchase. We cannot accept items that have been worn, washed, or damaged, and all items must be returned with original labels and tags attached. Items returned in poor condition will be sent back to the original shipping address and notification of your unprocessed return will be sent to you via email. Approved refunds will be processed and a credit will automatically be applied to your credit card or to the original method of payment. Sales of customized products are final. 

Items that are exchanged online will need to be done so with like items (ex. Same guard, different size or color). Sale items are nonrefundable. If you wish to exchange an item, follow the return procedure and use the order form in your package to order the new item.  

To return your order, please use the return label included in your package. This label is prepaid and pre-addressed. Please include your packing slip in your return package so that we can identify the package as yours. If you have used or lost your return label, please contact us at hello@hypsole.com and we can reissue one to you.

If you do not wish to use the prepaid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to us. We are not responsible for packages that are sent with a return label that we did not provide. Hypsole does not accept Cash on Delivery returns. Please send all returns to:

HYPSOLE
Attn: Returns
8705 Colesville Road
Suite 356
Silver Spring, MD
20910
OFFLINE RETURNS & EXCHANGES

Whether you purchased items online or offline, you’re welcome to return your purchases to any Hypsole pop-up shop within seven days of the original purchase. We cannot accept items that have been worn, washed, or damaged, and all items must be returned with original labels and tags attached. Items that you wish to exchange offline must be done so with like items (ex. Same guard, different size or color). 

If there are no pop-up locations available at the time of your return, or if you’re unable to reach one within seven days, please contact us at hello@hypsole.com and we will gladly provide you with a prepaid and pre-addressed order form to fill out. The return shipping fee will be deducted from your refund. 

If you do not wish to use the prepaid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. We are not responsible for packages that are sent with a return label that we did not provide. Hypsole does not accept Cash on Delivery returns. Please send all returns to: 

HYPSOLE 
Attn: Returns 
8705 Colesville Road 
Suite 356 
Silver Spring, MD 
20910

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

ORDER CANCELLATIONS

On You

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive a confirmation email that contains tracking information. Once a product is shipped, the Return and Exchange Policies will apply.

On Us

Every so often we may cancel an order on our end due to order or payment errors. If you believe that your order has been cancelled by mistake and you don’t hear from us within 24 hours, contact us at hello@hypsole.com. To ensure that your issue is handled as quickly as possible, we recommend that you write “Order Cancellation Error” in the subject line of your email.

ONLINE REFUNDS

Credit Cards

If you paid for your order using a credit card, your refund will be issued to the same credit card that you used for the original purchase. Shipping and handling costs are nonrefundable. You will receive an email confirmation once we have received your return. Please allow up to two weeks for the credit to be reflected in your account. Allow up to two billing cycles for the credit to appear on your credit card statement.

 Gift Cards

If you paid for your order using a gift card, you will be issued an e-gift card with the same amount via email within 7 days of receiving your return processing email. 

Both

If you paid for your order using one or more gift cards and a credit card, you will be issued an e-gift card for your gift card payment via email. The amount paid for via credit card will be refunded to the same credit card that you used for the original purchase.

Cash

If you paid for your purchase offline with cash but are returning your order online / via mail, you will receive an email confirmation and e-gift card with the same amount via email once we have received your return.

OFFLINE REFUNDS

Credit Cards

If you paid for your purchase using a credit card, your refund will be issued to the same credit card that you used for the original purchase. You will receive a receipt once we have processed your return. Please allow up to two weeks for the credit to be reflected in your account. Allow up to two billing cycles for the credit to appear on your credit card statement. To ensure that your refund is handled as quickly as possible, please bring your receipt or return form with you. 

Gift Cards

If you paid for your purchase using a gift card, you will be issued a gift card with the same amount. If you would like to receive a refund for a gift card, the refund must be issued to the same credit card that was used for the original purchase. We do not issue refunds for gift cards purchased with cash. To ensure that your refund is handled as quickly as possible, please bring your receipt or return form with you.

Both

If you paid for your order using one or more gift cards and a credit card, you will be issued a new gift card with the same amount. The amount paid for via credit card will be refunded to the same credit card that you used for the original purchase. To ensure that your refund is handled as quickly as possible, please bring your receipt or return form with you.

Cash

If you paid for your purchase using cash, you will be issued a cash refund of the same amount. You must bring your receipt for cash refunds. If you do not have your receipt, you will be issued a gift card with the same amount. 

If you’re returning items by mail that were originally paid for using cash at a Hypsole pop-up location, you’ll be issued an e-gift card with an updated balance via email. If you’re returning pop-up purchases that were paid for using cash back to a pop-up location, we can provide you with a full cash refund provided that the item is returned within 7 days, unworn, unwashed, undamaged and with tags or original packaging. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, try checking your bank account, or contacting your bank or credit card company. It may take a few days of processing time for a refund to be posted. If you’ve done all of this and still haven’t received your refund, please contact us at hello@hypsole.com for help.